Orders placed on the Halven website are shipped in the United States. For any delivery requests to another destination, please contact us in advance.
Your order is prepared in 1 to 3 business days after payment validation, then shipped in 6 to 9 business days (Monday to Friday), for a total of 7 to 12 business days. These times are indicative and may vary during busy periods.
Order cutoff time: 7:00 p.m. Eastern Standard Time (New York). Any order placed after this time will be processed the next business day.
Shipping is free and tracked, with no minimum purchase required.
We will send you tracking information within 24 hours of your order being shipped, to the email address you provided during checkout. You can track the progress of your package at any time from the "Track My Order" page on Halven.
In the event of a significant delay, a lost package, or a damaged delivery, please contact our customer support as soon as possible so we can open an investigation with the carrier and offer a suitable solution (reshipment or refund).
Returns and refunds
You have 14 days from the receipt of your order to return it to us, without having to provide a reason.
To exercise this right, notify us of your decision by email before the withdrawal period expires, specifying your order number. We will provide you with the return procedure and address. Items must be returned in their original condition, complete, unused, with their tags and in their original packaging; your receipt or proof of purchase will be required. Items returned without a prior return request cannot be accepted.
Unless otherwise stated or agreed as a commercial gesture by us, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method: returned packages travel at your own risk until received by us.
Upon receipt and inspection of the returned item, you will be refunded the full amount paid (excluding any return shipping costs) within a maximum period of 14 days.
Refunds are issued using the same payment method used for the order, unless otherwise agreed by you. No fees will be charged to you for the refund process.
Payment
On Halven, payment is made online at the time of order confirmation. We accept credit card payments: Visa and Mastercard.
Depending on your country and device, other payment methods may be offered by our provider at checkout (for example: Apple Pay, Google Pay or Klarna). The exact list of available methods is always the one displayed on the payment screen.
Credit card payments are processed via a secure payment provider (Stripe). Transactions are encrypted (SSL protocol) and may be subject to strong customer authentication (3-D Secure). At no time do your full banking details pass through or are they stored on our servers.
All prices are displayed and billed in USD.
Contact us
Our customer service will respond to you: hello@halvenlight.com — Phone: +1 (505) 302-9688.
Hours: Mon-Fri 9am-5pm (MT).
The site Halven is published by MB SQUARE LLC, 4405 Jager Dr NE Ste C4 PMB 2048, 87144 Rio Rancho, NM, United States.
Products and installation
Hardwired fixtures (pendant lights, ceiling lights and hardwired wall sconces) connect to your home's electrical wiring: we recommend having them installed by a qualified electrician.
Plug-in and cordless lamps need no installation at all.
Check the bulb base shown on the product page (for example E26, G9 or integrated LED).
Dimmer compatibility is only guaranteed when it is stated on the product page.
Allow about 30 to 36 inches between the countertop and the bottom of the shade.
All dimensions are listed in inches on each product page.
These are natural materials: veining and shades vary from one piece to another. Each piece is unique, and this is completely normal.
My order
Contact us as soon as possible with your order number, through our assistant or by email. If your order has not shipped yet, we will do our best to update it.
Check that the code is typed exactly as received, that it is still valid and that your cart meets its conditions.
Still not working? Ask our assistant at the bottom of this page.
Tell us your order number and what happened. If your item arrived damaged, please send a photo of the package and of the product as soon as you receive it: a member of our team will take over.
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